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Feedback or complaints

We value your feedback

You can submit a complaint, give a compliment or offer a suggestion to help us improve our service.

    If you are a current participant of uLaunch this is our internal Feedback and Complaints process:

    Step 1: Speak with your Employment Consultant at the site who will endeavor to resolve the matter immediately.
    Step 2: Speak with or write directly to the senior staff member (Area Manager/Team Leader) for the site who will endeavor to resolve the matter immediately. Your Employment Consultant can provide you with the contact details.
    Step 3: If unresolved speak with our DES General Manager, Nathan Hardy on 0409 838 261 who will listen to your concerns and attempt to resolve the matter within 5 working days.
    Step 4: If unresolved or dissatisfied with the response, you can contact the National Complaints Resolution Line on 1800 805 260 or the Complaints Resolution and Referral Service on 800 880 052.

    Phone

    1800 319 502

    Email

    contact@ulaunch.com.au

    Address

    Suite 501
    Level 2
    10 Bridge Street
    Sydney 2000

    uLaunch acknowledges the Traditional Owners of Country throughout Australia and recognises their connection to land, water and community. We pay our respects to them and their cultures, and to Elders past, present and emerging.